Answers to Your Queries: Frequently Asked Questions | Stellar Security

Difference in Footage Quality: 1080p vs. 4K

When it comes to choosing between 1080p and 4K cameras for your surveillance system, understanding the difference in footage quality is crucial. While 1080p cameras offer standard high-definition resolution, 4K cameras provide unparalleled clarity and detail, capturing even the smallest nuances with remarkable precision.

Depending on the size of your property, you may find that 1080p cameras suffice for your needs, offering a cost-effective solution with adequate coverage. However, for those seeking superior image quality and the ability to capture more expansive areas with fewer cameras, 4K cameras are the ideal choice. Despite their higher upfront cost, the enhanced clarity and coverage they provide can ultimately result in a more efficient and effective surveillance system.

Number of Cameras for an Average-Sized Home

Determining the appropriate number of cameras for your home is essential for comprehensive coverage and security. While there is no one-size-fits-all answer, a typical average-sized home may require approximately four cameras strategically placed to monitor key entry points and vulnerable areas.

To access playback on your video recorder, simply log in to the digital video recorder using the password you created. From the main menu, navigate to the playback option and select the camera channels you wish to view. Choose the desired date from the calendar and click play to access the footage from the specified timeframe.

Cost Considerations for a 4-Camera System

When budgeting for a surveillance system, it’s essential to consider both upfront costs and long-term value. A standard 1080p wired camera system typically ranges from $800 to $1,100, including installation and a two-year warranty. Upgrading to a 4K camera system may incur an additional cost of approximately $300 to $400.

In addition to camera costs, there may be additional components required for installation, such as power-line adapters or PVC conduit piping. These factors should be taken into account when determining the overall cost of your surveillance system.

Installation Timeline

At Stellar Security, we understand the urgency of securing your property promptly. In urgent situations where immediate security measures are necessary, we strive to provide same-day installation services. However, under normal circumstances, installations typically take between 2 to 5 days to ensure thoroughness and quality. Our team is dedicated to accommodating your needs and will work diligently to complete the installation process efficiently.

Expert Playback Guidance

Accessing playback on your video recorder is simple with our step-by-step guide. After logging in to the digital video recorder, navigate to the main menu and select the playback option. From there, choose the camera channels you wish to view and select the desired date from the calendar. Click play to access and review the footage seamlessly.

Viewing Cameras from Your Smart Phone

Stay connected to your property no matter where you are with our smart phone integration feature. As long as you have an internet connection, you can effortlessly monitor your cameras from your smart phone, tablet, or PC. Whether you’re a homeowner or a business owner, our user-friendly interface allows for seamless access to your surveillance feed anytime, anywhere.

Internet Connectivity Concerns

Even without an internet connection, our surveillance systems ensure continuous recording, either 24/7 or triggered by motion detection settings. In cases where internet access is pending, such as during a new build, we provide an Ethernet cable for easy connection to your router upon installation.

Zooming In on Video Footage

Zooming in on specific areas of video footage is intuitive with our mobile app. Simply open the camera channel you wish to zoom in on and use familiar pinch-to-zoom gestures to focus on the details that matter most to you.

Accessing Footage Live on DVR & NVR

Enjoy the flexibility of accessing live footage from both DVR and NVR systems on your preferred device, whether it’s a cell phone, tablet, or computer. While NVR systems offer additional capabilities such as storing footage on FTP servers, DVRs provide a cost-effective solution without compromising on performance.

Understanding Cloud Storage

Cloud storage offers convenient online access to your surveillance footage, allowing you to store and retrieve video clips from any location with internet connectivity. However, rest assured that footage stored in the cloud remains accessible through your network video recorder system as well.

Exploring Video Quality Options

Visit our dedicated page to explore and compare different video quality options offered by Stellar Security. Gain valuable insights into the clarity and detail captured by our surveillance cameras through informative videos available on our website or YouTube channel.

Bandwidth Considerations in Low Light

In low light conditions, increased noise levels in the image may require more bandwidth for streaming. This noise, generated by the gain setting on the sensor, enhances signal reception but also contributes to higher data consumption during darker periods.

Choosing Between Wireless and Wired Systems

While wireless cameras offer convenience in certain scenarios, such as indoor installations where wiring is impractical, we generally recommend wired systems for their reliability and consistent performance. Our team can assess your specific needs and recommend the most suitable solution for your property.

Power Outages and Camera Functionality

During a power outage, your security cameras will only continue to operate if you have a battery backup system in place. The length of backup time varies depending on the type of panel you have installed. Ensure that both the camera and recorder power supplies are directly connected to the battery backup to maintain functionality during power interruptions.

Resetting Your App Password

If you’ve forgotten your password to access the app, don’t worry – resetting it is a straightforward process. Simply click on the ‘forgot password’ button and provide the email address or phone number associated with your account. You’ll receive a verification code to enter into the app, allowing you to create a new password and regain access to your account.

Installation and Wall Holes

In most cases, installing a wired security system involves making holes in walls to route cables. However, if you prefer to avoid drilling holes, wireless systems offer a viable alternative. Our team can assess your property and recommend the best installation approach based on your preferences and requirements.

Moving Your Security System

Should you decide to relocate, you can take your security system with you to your new location. Our technicians can assist with dismantling the system and reinstalling it at your new property. Once the new location has been assessed, we’ll schedule the installation at your earliest convenience, ensuring seamless transition and continued protection.

Troubleshooting Assistance

Encountering issues with your security system? Our dedicated support team is here to help. Whether it’s technical difficulties or questions about system operation, don’t hesitate to reach out for assistance. We’ll promptly address any concerns to ensure your system is functioning optimally.

Service Coverage Across Ontario

At Stellar Security, we proudly offer comprehensive service coverage across Ontario, Canada. Regardless of your location, our team can secure properties in towns, cities, and rural areas throughout the province. Following a virtual or in-person property assessment, we’ll schedule installation at your earliest convenience. For installations requiring overnight stays or travel beyond a 200km radius, travel and accommodation costs will be factored in.

Installation of Customer-Provided Systems

We understand that customers may source security camera systems independently. While we’re happy to install systems provided by customers, please note that we do not offer warranty on customer-provided hardware. Installation fees per camera apply, and additional wiring can be supplied at a cost per foot basis. For peace of mind and quality assurance, consider our high-quality systems with 2-3 year warranties on hardware.


At Stellar Security, we are committed to delivering tailor-made solutions that precisely fit your needs. Get in touch with us at (905) 977-7042 or via email at services@stellarsecurity.ca to explore how our extensive range of services can transform your surroundings. Experience the seamless fusion of security, automation, and connectivity, guiding you towards a realm of guaranteed protection, intelligent functionality, and heightened efficiency. Additionally, feel free to fill out the form below, and we will promptly get in touch with you.

    Lube-A-Car Oil Changes
    Lube-A-Car Oil Changes
    2024-03-10
    Danny is the best in the business I have used other companies and stellar security is by far the best around thank you for the great work that you have done at my business and my home
    rich hayes
    rich hayes
    2024-03-09
    Top quality products and amazing customer service for the best price. Would highly recommend Danny
    Sunday John
    Sunday John
    2023-12-17
    One of the best in the industry. He came from Hamilton to Barrie to install 8 cameras in my house. The installation lasted for more than 10 hours, but he patiently completed the job without any complaints. I recommend Dan for any security camera installation anytime. Simply the best!!
    Khoreen Amichand
    Khoreen Amichand
    2023-11-21
    The installation was done professionally and the installation took his time to ensure that we installed the app correctly and was able to see the camera views on our phone. He explained how to use the app to view and review our camera contents.
    Lorne Gold
    Lorne Gold
    2023-11-06
    We were so impressed with Dan’s work. He installed our CCTV system and had it up and running right away; he was also very patient in explaining how to work it. It was a great experience.
    Sirena P
    Sirena P
    2023-10-20
    I am extremely happy that I contacted them and very happy with their service. The technician was very knowledgeable about the security system that I purchased on my own and did a clean installation. He was also able to guide me over the phone when I called him back with some questions I had reached out to many other installers and most of them were not so responsive but stellar security was quick to respond and gave me a great price for the service. I would definitely recommend them.
    Rahul R.
    Rahul R.
    2023-10-18
    Excellent service and a pleasure to work with. He was fast and efficient.
    Wayne Singh
    Wayne Singh
    2023-10-18
    I am very happy with the service,price, including the the product quality selection. A job well done, I am satisfied Dan.
    Nails For You
    Nails For You
    2023-10-18
    Great servive. Very helpful with all the concerns that we had. Installation was great. Highly recommended.