Terms & Conditions
Stellar Security, hereafter referred to as “Stellar”, hereby provides a warranty, subject to the terms and conditions described below, that should this product become defective due to improper workmanship or material defects during the specified warranty period, Stellar will repair the same, effecting all necessary parts without charge for either parts or labor, or replace the unit at Stellar’s option.
Labor is covered for ONE (1) Year from the date of original installation. The warranty is limited as follows:
All Camera(s), Recorder(s), and hardware are warranted against defects by the manufacturer for 2 years, and 3 years.
Labor/Installation of all products is warranted for 1 year.
This warranty does not cover damage of any kind caused by misuse, abuse, negligence, fire or acts of God.
The warranty above is transferable to new business operators or homeowners.
TERMS AND CONDITIONS:
1. General: This is a legal agreement between Stellar Security and any customers who purchase goods and services from us. By signing this form, you agree to purchase the goods and services described herein, subject to the terms and conditions hereof. In this document: “premises” means the address to which the goods and services are supplied; “you” and “your” means the owner/operator or owners/operators of the premises; “we,” “our,” and “us” mean Stellar Security; “goods” and “services” means respectively, the goods and services described herein.
2. Owners/Operators Bound: All promises made under this Agreement will commit you individually and with other-owners or operators of the premises. You certify that you have obtained the appropriate consent to enter into this Agreement on behalf of all other owners/operators, to the extent such consent is required.
3. Third-Party Providers: Your camera system will utilize communication facilities provided by a third party. It is agreed that we assume no responsibility, and we have no control over the maintenance or repair of communication facilities provided by third-party suppliers, and that any service calls made necessary as a result of a failure or malfunction of these facilities shall be chargeable to you at our current and usual service rates. We assume no liability for loss, damage, or personal injury to you or your premises.
4. Limitations of liability: We are not an insurer and our service is not intended to be a substitute for proper and adequate insurance. It will be extremely difficult to determine the actual damages that may result from our failure to perform our duties under these terms. You agree that Stellar Security and our agents, employees, and subcontractors are exempt from liability for any loss, damage, injury, or other consequence arising directly or indirectly from our service or equipment we provide, under these terms even if caused by our negligence, gross negligence, failure to perform duties, strict liability, failure to comply with any applicable laws, or other fault.
5. Payment: You agree to pay promptly pay, when required hereunder, all amounts due herein, including the balance due on installation. You agree not to withhold or set-off any amount against any balance due. You authorize us to remove equipment applies where full payment has not been made for equipment being purchased by you or where equipment owned by us is installed on your premises.
6. Overdue Amount: Interest shall accrue on any amount due and owing from the date on which payment is due at the rate of 15% per annum and shall be payable on demand.
7. Assignment: We have the right to assign your account to any person, firm or corporation upon written notice to you. You may assign your obligations and rights for this service to any person or corporation only with our written consent. There shall be no subrogation of any rights or obligations herein contained for any reason whatsoever.
8. Ownership of Goods: The ownership of goods shall remain with us until payment is received in full, even if they become attached to the premises. Upon receipt of payment in full, including the purchase price and any other outstanding amounts, this Agreement will end, subject to any applicable warranties.
9. Camera Positioning: The positioning and field of view of the cameras are approximate and subject to confirmation by our professional installer. The actual field of view may vary significantly based on site conditions and the specified method of installation. Camera placement may be subject to change at our discretion.
10. Access to Premises: You agree to allow us to enter the premises as necessary to install, inspect, repair, remove or replace the goods, at reasonable times.
11. Projected Installation Date: You acknowledge that the projected installation date is an approximate completion date and may vary, at our sole discretion, due to scheduling requirements, availability of labour, and weather conditions. We shall not be liable for any failure to perform due to Acts of God, public enemies, storms, fires, strikes, shortage of labour, or any other cause beyond our control.
12. Costs Related to Default and Enforcement: You will be responsible for all costs incurred by us as a result of your default under this Agreement.
13. Indemnification: You agree to hold us and anyone connected with us harmless from any damages, injuries, or claims related directly or indirectly to the installation of the goods.
14. Amendment: This Agreement may only be amended with the written approval of both parties. Any oral representations or warranties made by the supplier or its agents will not form part of, nor amend, this Agreement.
15. Severability: In the event that any provision of this Agreement is unenforceable or invalid under any applicable law or court decision, such unenforceability or invalidity will not render the Agreement unenforceable or invalid as a whole. In such an event, the provision will be changed and interpreted to best accomplish the objectives of the unenforceable or invalid provision, within the limits of applicable law or court decision.
16. Privacy Policy: The Canadian Privacy Act applies to the information you provide to us. Please refer to our Privacy Policy on our website, www.stellarsecurity.ca, or request a copy by contacting our office.
At Stellar Security, we specialize in tailored solutions for automotive, entertainment, government, healthcare, office, rental, residential, retail, transportation, warehouse, and more. From advanced security cameras to cutting-edge automation, access control, and more, your security, automation, and communication needs are our priority.
Ready to elevate your space? Call us at (905) 977-7042 or email services@stellarsecurity.ca. Alternatively, fill out the form below to explore how our customized solutions can transform your environment. Your path to a secure, connected future starts here.